jiluck Privacy Policy

1 Introduction

jiluck ("we," "us," or "our") operates the online gaming platform available at jiluck.net (the "Platform"). We are committed to protecting the privacy and personal data of all users who access or use our Platform, including players based in the Philippines and other permitted jurisdictions.

This Privacy Policy ("Policy") describes how jiluck collects, processes, stores, and shares personal information in connection with your use of the Platform. It applies to all registered players, visitors, and any other individuals whose personal data we process in the course of operating our business.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy. By registering an account or continuing to use the Platform, you confirm your acceptance of this Policy.

jiluck is committed to complying with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as any other applicable data protection legislation.

2 Information We Collect

jiluck collects personal information that is necessary to provide you with a safe, fair, and compliant gaming experience. The categories of information we collect include:

2.1 Registration Information. When you create a jiluck account, we collect your full name, date of birth, email address, mobile number, and residential address. This information is required to verify your identity and ensure you meet the eligibility requirements for using the Platform.

2.2 Identity Verification Documents. As part of our Know Your Customer (KYC) obligations under applicable anti-money laundering regulations, we may collect copies of government-issued identification documents (such as a Philippine passport, driver's license, or SSS/UMID card), proof of address, and proof of payment method ownership.

2.3 Financial Information. We collect information about your deposits, withdrawals, and transaction history on the Platform. We also collect details of the payment methods you use, such as GCash account references, PayMaya details, or bank account information for BPI, BDO, or Metrobank transfers. We do not store full payment card numbers on our servers.

2.4 Gaming Activity. We collect records of your gaming activity on the Platform, including games played, bets placed, winnings, session duration, and bonus usage. This data is used for account management, responsible gaming monitoring, and regulatory compliance.

2.5 Technical and Device Information. When you access the Platform, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device identifiers, and referring URLs. This information helps us maintain Platform security and improve user experience.

2.6 Communications. If you contact our customer support team, we retain records of those communications, including emails, chat transcripts, and any information you provide in the course of seeking assistance.

2.7 Cookies and Similar Technologies. We collect data through cookies and similar tracking technologies as described in Section 6 of this Policy.

3 How We Use Your Information

jiluck uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and manage your jiluck account, including verifying your identity and processing your registration;
• Service Delivery: To provide you with access to the games, promotions, and other features available on the Platform;
• Payment Processing: To process your deposits and withdrawals and to maintain accurate financial records;
• Regulatory Compliance: To fulfill our obligations under applicable gaming regulations, anti-money laundering laws, and data protection legislation, including conducting KYC verification and reporting to relevant authorities where required;
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion;
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality and content of the Platform;
• Marketing Communications: To send you promotional offers, bonus notifications, and other marketing communications where you have consented to receive them. You may opt out of marketing communications at any time.

4 Legal Basis for Processing

jiluck processes your personal data on the following legal bases:

4.1 Contractual Necessity. Much of the personal data we process is necessary for the performance of our contract with you — specifically, to provide you with access to the Platform and to process your gaming transactions.

4.2 Legal Obligation. We process certain personal data to comply with our legal obligations, including KYC verification requirements, anti-money laundering reporting obligations, and regulatory record-keeping requirements.

4.3 Legitimate Interests. We process some personal data on the basis of our legitimate interests, including maintaining Platform security, preventing fraud, and improving our services. We ensure that our legitimate interests do not override your fundamental rights and freedoms.

4.4 Consent. Where we process your personal data for marketing purposes or for the use of non-essential cookies, we do so on the basis of your consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Sharing Your Information

jiluck does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal information in the following limited circumstances:

5.1 Service Providers. We share personal data with trusted third-party service providers who assist us in operating the Platform, including payment processors, identity verification providers, game software providers, and customer support platforms. These providers are contractually obligated to process your data only in accordance with our instructions and applicable data protection law.

5.2 Regulatory Authorities. We may disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, and other government authorities where we are legally required to do so or where disclosure is necessary to protect the rights, property, or safety of jiluck, our players, or the public.

5.3 Business Transfers. In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy choices available to you.

5.4 With Your Consent. We may share your personal data with third parties in other circumstances where you have given your explicit consent to such sharing.

6 Cookies and Tracking Technologies

jiluck uses cookies and similar tracking technologies to enhance your experience on the Platform, to analyze usage patterns, and to support our security and fraud prevention measures.

6.1 What Are Cookies. Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and login status.

6.2 Types of Cookies We Use.

• Essential Cookies: These are necessary for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Analytics Cookies: These help us understand how players use the Platform by collecting aggregated, anonymized data about page visits, session duration, and navigation patterns. This information helps us improve the Platform.
• Preference Cookies: These remember your settings and preferences, such as your language selection, to provide a more personalized experience.
• Marketing Cookies: These are used to deliver relevant promotional content. They are only placed with your consent.

6.3 Managing Cookies. You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform. For non-essential cookies, you may withdraw your consent at any time through your account settings or browser controls.

7 Data Retention

jiluck retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy our legal, regulatory, accounting, and reporting obligations.

In general, we retain account information and transaction records for a minimum of five (5) years following account closure, in accordance with applicable anti-money laundering regulations and gaming licensing requirements. After this period, data is securely deleted or anonymized.

Where personal data is processed on the basis of your consent (such as for marketing communications), we will retain it until you withdraw your consent or for as long as is reasonably necessary to fulfill the relevant purpose.

If you request deletion of your account and personal data, we will process your request in accordance with applicable law. Please note that we may be required to retain certain data even after account closure to comply with our legal obligations.

8 Data Security

jiluck takes the security of your personal data seriously and implements a range of technical and organizational measures to protect it against unauthorized access, loss, destruction, or alteration.

Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Access controls limiting personal data access to authorized personnel only, on a need-to-know basis;
• Regular security assessments and penetration testing of our systems;
• Secure data centers with physical access controls and environmental safeguards;
• Staff training on data protection and information security best practices.

While we take all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents that may occur.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jiluck will notify you and the relevant regulatory authorities in accordance with applicable law.

9 Your Rights

Under the Philippine Data Privacy Act of 2012 and applicable data protection law, you have the following rights in relation to your personal data held by jiluck:

• Right to be Informed: You have the right to be informed about how your personal data is collected and processed, which is the primary purpose of this Privacy Policy;
• Right of Access: You have the right to request a copy of the personal data jiluck holds about you, along with information about how it is being used;
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis, and in relation to direct marketing communications;
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible;
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team using the details provided in Section 13 of this Policy. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

If you believe that jiluck has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

10 Children's Privacy

The jiluck Platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered an account on the Platform, please contact us immediately using the details in Section 13.

jiluck employs age verification measures during the registration process and reserves the right to request proof of age at any time. Accounts where the age requirement cannot be verified will be suspended pending verification.

11 International Data Transfers

jiluck operates primarily within the Philippines and processes most personal data within the country. However, some of our third-party service providers, including game software providers and technical infrastructure partners, may be located in other countries.

Where personal data is transferred outside the Philippines, jiluck ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law. These safeguards may include contractual clauses, data processing agreements, or transfers to countries recognized as providing an adequate level of data protection.

By using the jiluck Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines in the circumstances described above.

12 Changes to This Policy

jiluck reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.

Where changes are material, we will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform following the publication of any amendments constitutes your acceptance of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how jiluck is protecting your personal information.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jiluck handles your personal data, please contact our Data Privacy team. We are committed to addressing all privacy-related inquiries promptly and transparently.

Email: [email protected]

General Support: [email protected]

Please include your registered username and a clear description of your request when contacting us. We aim to acknowledge all privacy requests within five (5) business days and to resolve them within thirty (30) days.

For more information on your rights as a data subject in the Philippines, you may also contact the National Privacy Commission directly. For responsible gaming support, please visit our Responsible Gaming page. For the rules governing your use of the Platform, please review our Terms & Conditions.